Hotel Access Statement

The Castle Hotel

• Set in the Town centre with allocated public disabled parking 5 metres from Hotel entrance.
• Private car park 20 metres away.
• 200 metres from Neath train station and the National Express Bus terminal.
• 300 metres from the bus station.
• Entrance is approached via 3 stone steps with highlighted nosing and handrails. Ramps are available for wheelchair access.
• Assistance can be arranged.
• Comfortable seating, a public phone and a unisex accessible toilet are available in Reception.
• The comfortable Lounge Bar, serving food and drinks is level to the ground floor.
• There are 3 steps down to the Restaurant but this is also approachable via a ramp from the outside of the Hotel.
• Large print menus and registration cards are available at Reception.
• Any dietary requests can be catered for with sufficient notice.
• There are 2 steps up to the main function room (The Abbey Suite) but again a ramp is available.
• All accommodation is arranged on the 1 st and 2 nd floors which are accessed via the front staircase. There is no lift available.
• There are currently no disabled bedrooms available.
• Corridors are well lit and have good colour contrast.
• All rooms have remote control TVs, phones and internet access.
• Assistance dogs are welcome.
• Full room service is available during restaurant opening hours Mon-Sat: 7.30-9.30/12.00-15.00/18.00-22.00 Sun: 8.00-10.00/12.00-15.00/19.00-21.30.
• A Receptionist/Night Porter is available 24 hours for room service drinks or personal assistance.
• The nearest Shop Mobility Scheme is located 300 metres from the Hotel.
• Staff are trained in First Aid